FAQs.

Frequently Asked Questions.

Here to help you.

What is Blaze Messenger?

Blaze Messenger is an app for Apple Watch developed by VoiceBeam GmbH that lets you connect and manage your WhatsApp account directly from your watch. With Blaze Messenger, you can view and respond to messages, access your chat history, and participate in both 1-on-1 and group chats. It allows you to stay connected and manage your conversations even without your iPhone nearby.
Blaze Messenger is an independent app and is not affiliated with or endorsed by WhatsApp or Meta Platforms, Inc.

How does Blaze Messenger work?

Blaze Messenger consists of three main components:

· An Apple Watch app that runs on your Apple Watch (the Blaze Messenger itself).
· An iPhone app to manage your connections, upgrade options and a live feedback chat.
· A web service that connects Blaze Messenger to WhatsApp.

Blaze Messenger is only available on iOS and WatchOS. No other platforms are currently supported.

Is Blaze Messenger free to use?

Yes, Blaze Messenger is free to use. However, we offer a Pro version with enhanced features for a subscription fee. This includes additional features like being able to connect multiple accounts, use unlimited AI features, access your full chat history and access group chats.  

How much does Blaze Messenger Pro cost? 

Blaze Messenger Pro costs 2.99€ per month or 19.99€ per year. You can cancel your subscription anytime in the Settings app on your iPhone. 

What are the benefits of Blaze Messenger Pro?

The Pro version of Blaze Messenger includes:

· Ability to connect and manage multiple accounts.
· Access full chat history on your Apple Watch.
· Support for both 1-on-1 and group chats on your Apple Watch.
· Unlimited AI features, including the latest AI model from OpenAI for voice message transcription and summarization.
· HD media support.

Can I use Blaze Messenger for group chats?

Yes, the Pro version supports both 1-on-1 and group chats on your Apple Watch. The free version only supports 1-on-1 chats.

What WhatsApp features are supported?

The goal for Blaze Messenger is to support all of the features that you use on a daily basis on WhatsApp.

As of now Blaze Messenger supports most of the core features like:
· sending/receiving messages
· recording/listening to voice messages
· group chats (only Pro version)
· image/video
· emojis
· emoji reactions
· message replies
· deleting sent messages

For other features, like video calls, locations sharing, disappearing messages, polls and creating new group chats, you will need to open the WhatsApp smartphone app to perform that action. If you have specific feature requests, please email us at contact@blazemessenger.com or use the Live Feedback Chat in the Blaze Messenger smartphone app.  

How can I get more support or provide feedback?

For individual support, please email us at contact@blazemessenger.com or use the Live Feedback Chat feature in the Blaze Messenger smartphone app. We’re here to assist you!

Is Blaze Messenger safe to use?

Blaze Messenger is designed with your privacy and security in mind. We use state-of-the-art encryption technology to protect your chats and ensure all connections are secure. For AI features, parts of your chats are processed on protected servers for transcription and summarization, but no data is stored or used for training purposes. For more details see our Privacy Policy.

How do I cancel my Pro subscription?

You can cancel your subscription by opening the Settings app on your iPhone. Go to Apple ID and open the “Subscriptions” tab. For assistance with cancellations, please contact our support team at contact@blazemessenger.com.

How does Blaze Messenger connect to encrypted chat networks like WhatsApp?

When sending and receiving WhatsApp messages, the Blaze Messenger WhatsApp bridge acts as a relay. For example, if you send a message from Blaze Messenger to a friend on WhatsApp, the message is encrypted on your Blaze Messenger client, sent to the bridge, which decrypts and re-encrypts the message with WhatsApp's proprietary encryption protocol.

What data does Blaze Messenger collect?

In order to provide the service, Blaze Messenger collects device information, including OS, hardware, public IP addresses, network routing information, information on the installed Blaze Messenger client and other device settings. Blaze Messenger also uses user account information, such as phone numbers, to authenticate users to their accounts.

See our Privacy Policy for more details on how we collect and use personal information.

Have a security concern about using Blaze Messenger?

Get in touch with our security team at security@blazemessenger.com to disclose any security vulnerabilities.

Still have questions? Email us at contact@blazemessenger.com
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